Avg		Poor					Good					Sort In Order of Importance
Grade	Score	1	2	3	4	5	6	7	8	9	10
D+	6.9											Avoid improper deliveries (Wet books, books not by door, etc)
D+	6.9											Resolve complaints (Speed & quality of resolutions)
D+	6.8											Deliver all homes within the market.
C-	7.0											Deliver all businesses within the market.
C	7.3											Avoid duplicated deliveries
C+	7.8											Avoid out-of-boundary deliveries (Deliveries outside intended delivery area)
C	7.6											Complete deliveries on schedule
		1	2	3	4	5	6	7	8	9	10

IMPORTANT NOTE: While the industry, as a whole, earned a C minus average, ratings for individual vendors varied greatly. On a scale of 1 to 10, individual vendor averages ranged from 3.1 to 9.

Related Link: See the results of our customer satisfaction survey