Publishers were asked to rate how much
impact the following factors have on the
quality of initial deliveries. The results:

	Most Important
1	Quality of delivery workers
2	Routing quality & methods
3	Delivery verification (telecheck) - Tie
3	Choice of field managers - Tie
5	Delivery company's home office staff
6	Route maps for delivery personnel
7	Weather or other factors beyond control
	Least Important